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International Rescue Committee
CLOSEDClient Responsiveness And Accountability Volunteer
Lodwar, Kenya
World Vision
CLOSEDProject Officer - Food Assistance
Lodwar, Kenya
World Vision
CLOSEDProject Officer - Accountability, Monitoring And Evaluation
Lodwar, Kenya
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World Vision
CLOSEDProject Officer - Humanitarian Information And Reporting
Lodwar, Kenya
CLOSED FOR APPLICATIONS
Client Responsiveness And Accountability Volunteer
Closing: May 25, 2023
This position has expiredPublished: May 19, 2023 (20 days ago)
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Job Summary
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Qualifications
- Minimum of 2 years’ experience in humanitarian contexts, implementing Community Engagement and Accountability (CEA)/Accountability to Affected Population (AAP) programs.
- Ability to package and communicate complex topics through written reports and presentations.
- Excellent facilitation skills, and strong understanding of how to collect feedback safely and accurately from all members of a community regardless of their age, gender, or other diversity factors.
- Ability to handle multiple tasks; proven self-initiative and problem-solving abilities.
- Bachelor’s Degree or Diploma in relevant fields such as human rights, international law, social sciences, statistics, or related field.
- Advanced English language skills, oral and written.
- Expertise in delivering community engagement and accountability mechanisms, as well as capacity to support effective communication with communities (with a specific focus on empowering women, children, and marginalized groups).
- Proficient in Microsoft Office suite (Word, Excel, PSS, EPIinfo, KOBO/ODK PowerPoint etc.)
- Proficient in Data analysis and visualization
- Knowledge of COMET, COMM Care and PowerBi
- Experience in Monitoring and Evaluation
Responsibilities
Qualifications
- Minimum of 2 years’ experience in humanitarian contexts, implementing Community Engagement and Accountability (CEA)/Accountability to Affected Population (AAP) programs.
- Ability to package and communicate complex topics through written reports and presentations.
- Excellent facilitation skills, and strong understanding of how to collect feedback safely and accurately from all members of a community regardless of their age, gender, or other diversity factors.
- Ability to handle multiple tasks; proven self-initiative and problem-solving abilities.
- Bachelor’s Degree or Diploma in relevant fields such as human rights, international law, social sciences, statistics, or related field.
- Advanced English language skills, oral and written.
- Expertise in delivering community engagement and accountability mechanisms, as well as capacity to support effective communication with communities (with a specific focus on empowering women, children, and marginalized groups).
- Proficient in Microsoft Office suite (Word, Excel, PSS, EPIinfo, KOBO/ODK PowerPoint etc.)
- Proficient in Data analysis and visualization
- Knowledge of COMET, COMM Care and PowerBi
- Experience in Monitoring and Evaluation
- Update/Review the Standard Operating Procedures (SOPs) and feedback Plans together with the senior protection manager and Senior Monitoring and Evaluation Officer.
- Lead and coordinate processes to collect, review and respond to client feedback regarding IRC implementation projects on Reproductive Health, Nutrition, Women Protection and Empowerment (WPE) and Livelihoods in Turkana County and West Pokot County.
- Set up feedback mechanisms in collaboration with the IRC implementing partners to collect and respond to client feedback–both proactive and reactive considering technological advancements and literacy of the target population
- Conduct regular Focus Group Discussions, support Data collection activities and meetings with different stakeholders to solicit feedback on IRC’s work in support with Monitoring and Evaluation department.
- Contribute to documentation of the success stories and lesson learnt of the project during implementation under the support of Monitoring and Evaluation department.
- Use the guidance on implementation and monitoring in the Client Responsive Programming Framework in accordance with IRC’s responsiveness strategic objectives for good and great standards.
- Contribute to routine data quality audit of the program with technical support of the M&E department.
- Establish a help desk/information table for the community members to answer beneficiary comments/questions.
- Conduct Post Distribution Monitoring (PDM) of cash-based interventions.
- Support routine monitoring of nutrition supplies in West-Pokot office
- Prepare client engagement and accountability reports and share with the Senior Monitoring and Evaluation Officer and Senior Protection Manager.
- Enter, analyze, and share consolidated client feedback data to field management to be discussed at field management meetings for course correction.
- Compile and share ideas and methods across the different sectors on how to engage with communities in two-way communication.
- Facilitate workshops and discussions with key staff on client engagement and accountability mechanisms.
- Spearhead the development of feedback in contingency plans and emergency preparedness in line with IRC best practices and guidelines for working in emergencies.
- Help in developing assessment tools in collaboration with Monitoring and Evaluation team.
- Update the client feedback registry and classify the complaints and feedback as required.
- Help in design and development of Information education and communication materials for client feedback mechanisms.
- Monitor the concerns of clients accessing IRC services and highlight the specific needs of men, boys, women, and girls.
- Examine programme implementation and assess possible improvements based on lessons learned.
- Submit high quality monthly reports; compile statistics, and document challenges and lessons learned.
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