Key Skills & Qualifications:

• Education: Diploma in a relevant field such as Business Administration, Marketing, Communication, Sales, or related area. (A high school certificate (KCSE) may be acceptable if accompanied by strong communication skills and sales aptitude.)
  
• 1-3 years of experience in telesales, call centre, telemarketing, or customer Key Skills & Competencies Proficiency in CRM systems and Microsoft Office Suite.
  
• Excellent verbal and written communication in English (Swahili is often an added advantage).
  
• Strong persuasion and negotiation skills to close sales and meet targets. Effective telephone etiquette and active listening.
  

Key Competencies:

• Contact prospective and existing customers to promote products and services.
  
• Follow up on sales leads and convert them into actual sales.
  
• Maintain a database of customer information, purchase history, and preferences.
  
• Handle customer queries and provide product information accurately.
  
• Meet or exceed monthly and quarterly sales targets.
  
• Maintain call quality and professionalism at all times.
  
• Record all customer interactions and sales activities in the CRM system.
  
• Submit daily call reports, sales updates, and lead status to the supervisor.
  
• Male candidates who meet the requirements are encouraged to apply.