Your application should demonstrate:

• Experience in fire incident response and investigations
  

• Proven track record working with law enforcement agencies
  

• Solid understanding of traffic laws, regulations, and criminal justice processes
  

• Strong interpersonal and communication skills — comfortable engaging customers, law enforcement, and internal stakeholders
  

• Ability to work proactively and independently in the field
  

• Proficiency in Excel, PowerPoint, and Word, with strong written and verbal communication in both Swahili and English
  

• Certification in a fraud-related discipline such as Certified Fraud Examiner (CFE)
  

• Leading first response and follow-up investigations for battery thermal incidents, traffic accidents, and other asset impound cases
  

• Liaising with police, law enforcement agencies, and relevant authorities to manage asset release processes
  

• Supporting the Customer Performance team in locating and engaging poor-paying, unreachable, and suspected fraud customers for loan collections and asset recovery
  

• Maintaining detailed and accurate records of all incidents, investigations, and communications with external authorities
  

• Developing best practices and recommending improvements to investigative procedures and post-incident protocols
  

• Managing case follow-ups consistently across police stations and relevant agencies