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Charles Mordecai Training Institute
Call Center and Customer Experience Trainer
Nairobi
• Kenya
Closed for applications
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Charles Mordecai Training InstituteProfession (Mid-level)
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Sports, beauty, wellbeing,Teaching, training,Telecommunications,Transportation, logistics, driving,
Industry (Teaching, training, Mid-level)
Seniority (Teaching, training)
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Charles Mordecai Training Institute
Education + 1 more
Description
Requirements:
- Diploma or Bachelor's degree in Business Communication or a related field
- 2+ years experience in call center operations or customer service
- Strong knowledge of customer experience call handling and CRM systems
- Experience in sales support or customer success environments
- Ability to train on professionalism performance metrics and communication
- Teaching or training experience is an added advantage
- Excellent interpersonal and coaching skills
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