Telecommunications Jobs in Ruiru, Kenya

13 jobs found

Oasis Outsourcing

Sales representative

Nairobi

Kenya

Oasis Outsourcing

Customer Service Representative

Nairobi

Kenya

Oasis Outsourcing

Lead Generation & Appointment Setter (Sales) - Nairobi

Nairobi

Kenya

SAFARICOM

Legal Counsel, Technology and Corporate Centres

Nairobi

Kenya

Closed for applications
SAFARICOM

M-Pesa Africa: Manager HR Reporting, Insights & Decision Support (Re-advertised)

Nairobi

Kenya

Closed for applications
Oasis Outsourcing

Sales Representative

Nairobi

Kenya

Oasis Outsourcing

Appointment Setter (Home Remodeling)

Nairobi

Kenya

Closed for applications
Ericsson kenya

CRM and Automation Manager

Nairobi

Kenya

Closed for applications
SAFARICOM

IT Solutions Architect

Nairobi

Kenya

Closed for applications

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Ericsson kenya

BSS L2 SME

Nairobi

Kenya

Closed for applications

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Oasis Outsourcing

Telecommunications

Sales representative

Job details

Salary

Description

The representative will be responsible for delivering an excellent customer experience, increasing retention, and driving sales through the promotion of the Membership Program and additional products. This role requires strong sales abilities, call control, and objection‑handling


skills.

Primary Duties

Provide excellent customer service to retain and attract customers.

Maintain 82% phone availability during the shift.

Perform 3 rebuttals to highlight the value of the Membership Program.

Demonstrate schedule flexibility, including weekend availability.


Attend training with the following schedule:

Regular work shifts:

Monday to Sunday - 8 am to 9 pm CST (9 hours shift within those hours) - 2 days off, 1 during the weekdays and 1 during the weekend (not together)

Take a 1-hour lunch break.


Requirements & Skills

Experience

Minimum 6 months of sales experience, specifically in inbound calls (IN CALL CENTER, BPO INDUSTRIES) . This role requires strong sales abilities, call control, and objection‑handling skills.


Responsibilities
Meet 7 key performance indicators (KPIs).

o Achieve a membership close rate goal of 42%.

o Maintain a replacement guarantee rate of 25%.

o Promote and sell Private Vault items (2.0% goal).

o Maintain a close rate of 72%. o Achieve an average dollar per call of $85.00.


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