Job Responsibilities:

• Supervise, mentor, and provide daily oversight of Fire Alarm Dispatch personnel.
  
• Ensure dispatch personnel are properly trained and perform duties in accordance with departmental policies and Standard Operating Procedures.
  
• Promote a professional, collaborative, and customer focused work environment.
  
• Evaluate dispatcher performance, provide coaching, and recommend training and development opportunities.
  
• Assist with scheduling, staƯing, and workload distribution to ensure continuous emergency communications coverage.
  
• Monitor fire alarm, medical, and emergency detection systems for alarm activations.
  
• Receive, prioritize, and dispatch fi re, rescue, emergency medical, and other emergency response resources.
  
• Ensure emergency units are dispatched accurately and within established responsetime standards.
  
• Maintain continuous communication with responding units and provide critical incident updates.
  
• Coordinate communications with military, government, and mutual aid agencies during emergency incidents.
  
• Ensure dispatch center operations comply with departmental policies, emergency communication standards, and regulations.
  
• Monitor dispatch activities to ensure accuracy, eƯiciency, and operational readiness.
  
• Maintain detailed records of emergency calls, alarm activations, dispatched resources, and incident documentation.
  
• Review, update, and recommend improvements to dispatch procedures and
  

Standard Operating Procedures.

• Monitor communications and alarm monitoring equipment to ensure operational
  
• readiness and report equipment malfunctions.
  
• Perform other job-related duties as assigned that are consistent with the nature and level of the position.
  

Required Qualifications:

• High school diploma or equivalent.
  
• Minimum of three (3) years of experience as a lead dispatcher or emergency communications professional in a fi re department or emergency response organization.
  
• Certification as Telecommunications Operator I and II and Hazardous Materials
  
• Awareness, or equivalent recognized certifi cations.
  
• Demonstrated knowledge of fi re service operations, emergency medical dispatch, and fire alarm monitoring systems.
  
• Experience operating Computer Aided Dispatch systems, radio communications equipment, and emergency communications technology.
  
• Strong leadership, organizational, and supervisory skills.
  
• Excellent written and verbal communication skills.
  
• Must be in possession of a valid passport and be able to travel internationally.
  
• Passport must be valid for a minimum of one (1) year or more at the time of hiring.
  
• Ability to obtain country-specifi c visas per the U.S. Department of State Foreign
  

Clearance Guide.

• Ability to successfully pass contract medical requirements and maintain compliance throughout the duration of deployment.
  
• Must be able to obtain and maintain facility credentials/authorization. Must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.