Branch Business Manager -Komarock Branch

1. Generate and grow existing and New Business:

· Develop strategies & execution plans to create new sales in all business lines in the branch

· Develop strategies & execution plans to ensure growth of existing business in the branch

· Prepare & execute sales presentations & activations

· Monitoring daily performance at the branch to ensure targets are met. Developing corrective action plan where necessary

· Monitor & ensure customer service standards at the branch are met & maintained at all customer touchpoints

· Preparing relevant management Information reports on the Branch performance within stipulated timelines

2. People Management & administration:

· Manage the sales staff at the branch by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.

· Continuous review & appraisal of Branch staff performance and immediate corrective action.

· Ensure sales staff are motivated for maximum productivity

· Cultivate a team culture that enhances support for each other to ensure overall productivity.

· Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.

· Ensure discipline and adherence to staff code of ethics by Branch staff.

· Ensure planned leave schedule & execution for branch staff.

3. Relationship Management:

· Supervise implementation of portfolio management of the branch portfolio.

· Review the call program to ensure that it is followed with call reports generated per visit for effective follow-up.

· Ensure the branch attend to customer banking needs in a timely manner and manage their expectations.

• Directing, motivating and developing staff so as to ensure a branch succession plan for branch continuity is in place.
  

4. Risk Management:

· Develop a proposal for generating quality loan proposals that meets banks Risk acceptance criteria as per the credit policy

· Ensure that sales staff manage and maintain quality of Loan Portfolio in the branch

· Continuous review the branch’s credit portfolio to ensure that early warnings of default are addressed in a timely manner to avoid deterioration to bad debts.

· Ensure that assigned sales staff are taking remedial actions on all delinquent accounts.

· Ensure that the branch staff strictly adhere to banks operating procedures & policies to ensure all controls are observed.

· Ensure the branch comply with AML/KYC guidelines in customer recruitments.

· Review of compliance/Audit reports for the branch with the quest to ensure that corrective action & recommendations are addressed.