Call Center Representative (Retail Media Industry)

Must-Have Qualifications

• Have sales experience
  
• Be voice-trained with prior experience in voice support
  
• Have excellent verbal and written communication skills
  
• Speak fluent, standard English with a professional and polite tone
  
• Have knowledge or experience in IoT, remote management, or software backend systems
  
• Be detail-oriented with strong record-keeping and follow-up skills
  
• Stay up to date with music trends and streaming platforms (Spotify, Apple Music, etc.)
  
• Be a fast learner, organized, and able to multitask efficiently
  

Nice to have

• Have experience managing or using audio hardware (speakers, PA systems, amplifiers)
  
• Be familiar with tools like Salesforce
  
• Be comfortable reading scripts and basic codes
  

• Handle customer interactions and support inquiries via voice channels
  
• Support sales efforts by engaging customers and identifying opportunities
  
• Assist with troubleshooting or guiding clients on audio and streaming solutions
  
• Maintain accurate records and updates in internal systems
  
• Provide professional and polite responses at all times
  
• Ensure proper monitoring, maintenance tracking, and oversight of client accounts
  
• Collaborate with internal teams to resolve technical or service-related issues