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Baron Capital Limited

Financial Services

Collections Officer

Closed for applications
Job details

Contract Type

Description

Qualifications and Experience:

  • Diploma or Degree in Debt Collection, Finance, Accounting, or related field.
  • Minimum 3 years’ experience in collections, preferably in microfinance or credit institutions.
  • Solid understanding of legal frameworks and recovery processes in the financial sector.
  • Proficiency in Microsoft Office; knowledge of ERP systems like Smart-Collect is an added advantage.

Key Competencies:

  • High level of integrity and professionalism.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to work independently, meet deadlines, and manage targets.
  • Strong analytical and decision-making capabilities.
  • Customer-focused with a keen sense of accountability.



  • Achieve monthly collection targets across all segments.
  • Monitor and follow up on delinquent loan accounts, ensuring timely recovery actions.
  • Analyze portfolio performance and provide insights on default trends and exposures.
  • Engage clients to negotiate repayment plans and ensure regular payment compliance.
  • Escalate exceptions and recommend appropriate recovery actions where necessary.
  • Coordinate with internal teams to support portfolio resolution strategies.
  • Address client queries professionally and escalate unresolved issues appropriately.
  • Advise management on accounts due for expiry or with persistent non-performance.
  • Perform other duties as assigned by the Manager.


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