Collections Officer

Qualifications and Experience:

• Diploma or Degree in Debt Collection, Finance, Accounting, or related field.
  
• Minimum 3 years’ experience in collections, preferably in microfinance or credit institutions.
  
• Solid understanding of legal frameworks and recovery processes in the financial sector.
  
• Proficiency in Microsoft Office; knowledge of ERP systems like Smart-Collect is an added advantage.
  

Key Competencies:

• High level of integrity and professionalism.
  
• Excellent communication, negotiation, and problem-solving skills.
  
• Ability to work independently, meet deadlines, and manage targets.
  
• Strong analytical and decision-making capabilities.
  
• Customer-focused with a keen sense of accountability.
  

• Achieve monthly collection targets across all segments.
  
• Monitor and follow up on delinquent loan accounts, ensuring timely recovery actions.
  
• Analyze portfolio performance and provide insights on default trends and exposures.
  
• Engage clients to negotiate repayment plans and ensure regular payment compliance.
  
• Escalate exceptions and recommend appropriate recovery actions where necessary.
  
• Coordinate with internal teams to support portfolio resolution strategies.
  
• Address client queries professionally and escalate unresolved issues appropriately.
  
• Advise management on accounts due for expiry or with persistent non-performance.
  
• Perform other duties as assigned by the Manager.