Collections Officer

Academic Qualifications

• Diploma - Business Related qualification
  

Relevant Experience

• 3 years of relevant experience
  

• Implementing company procedures in line with policy guidelines to achieve departmental strategy goals.
  
• Scheduling a recovery timetable based on list of bad loans provided.
  
• Engaging and following up clients with bad debts to resolve arrears and recover the outstanding loan amounts in line with the Company’s delinquency escalation and debt recovery guidelines.
  
• Carry out post recovery follow ups with the branch teams to ensure that the promise to pay agreements are honored by the clients.
  
• Writing and submitting performance reports with recommendations for further management decisions.
  
• Reporting on customer insight to contribute towards risk management while taking opportunity for creating new leads as a value addition process.
  
• Identifying & recommending best practices for innovation to ensure new & improved processes, products and services.
  
• Implementing service quality, customer excellence and change initiatives to achieve required business performance and culture.