Customer Care Agent

Skills & Competencies

• Proficiency in Adobe Creative Suite and other relevant design tools
  
• Initiative in exploring digital tools, including AI, to enhance creative output
  
• Exceptional creativity and innovation in brand and product campaigns
  
• High attention to detail, with strong proofreading and editing skills
  
• Ability to manage multiple projects and meet deadlines independently
  
• Excellent organizational and time-management skills
  
• Willingness to learn and collaborate with the team
  
• Strong ethical standards and adherence to company policies
  

Qualifications:

• Education:
  
• High school diploma or equivalent; a college degree is preferred.
  
• Experience:
  
• Previous customer service experience is preferred.
  
• Skills:
  
• Excellent communication and interpersonal skills. (Both English and Kiswahili)
  
• Strong problem-solving abilities and attention to detail.
  
• Proficiency in using customer service software, databases, and tools.
  
• Ability to handle stressful situations and difficult customers with patience and professionalism.
  
• Good organizational and time management skills.
  
• Speed.
  
• Good typing skills
  

Additional Requirements:

• Ability to work flexible hours, including evenings, weekends, and holidays if needed.
  
• Familiarity with CRM systems and practices.
  

Physical Requirements:

• Ability to sit for extended periods while using a computer.
  
• Ability to work with headphones for extended time periods
  

Work Environment:

• This job operates in a professional office environment. Remote work may be an option depending on company policies.