Customer Care Assistant III

Person Specifications

For appointment to this grade, an officer must have at least:

i. Diploma in any of the following: Customer Care, Front Office Management, Public Relations, International Relations Public Relations, Communication Studies or equivalent qualifications from a recognized institution.

ii. Proficiency in computer applications.

Competencies and Skills

i. Communication skills

ii. Interpersonal skills

iii. Report writing skills

iv. Presentation skills

Duties and responsibilities will entail:

i. Managing incoming and outgoing calls and route to appropriate persons.

ii. Directing enquiries from external stakeholders the relevant employees.

iii. Managing guests in a professional manner.

iv. Managing internal stakeholders.

v. Monitoring flow of visitors for security controls.

vi. Maintaining the appointment diary either manually or electronically.

vii. Maintaining the facilities booking system i.e. booking of boardrooms and meeting room.

viii. Scheduling appointments for internal and external stakeholders.

ix. Maintaining call records and expenditure for monitoring purposes.

x. Implementing Quality Management System standards and continuously identifying and managing risks.

xi. Scheduling appointments for internal and external stakeholders.

xii. Maintaining call records and expenditure for monitoring purposes.

xiii. Providing information on the Authority’s products/services.

HOW TO APPLY

The interested applicants to submit their applications online by filling the form provided on the IRA website.

All applications must be received by close of business at 5.00 pm on Monday, 16th February, 2026.

COMPLIANCE REQUIREMENT

In accordance with The Employment (Amendment) Act, 2022, the Authority will require candidates it will enter into a written contract of service with to comply with Chapter Six of the Constitution by submitting mandatory compliance and clearance certificates from the relevant entities.

Insurance Regulatory Authority is an Equal Opportunity Employer committed to diversity, gender equality and persons with disabilities (PWDs) are encouraged to apply. Any form of canvassing will lead to automatic disqualification and only shortlisted candidates will be contacted for interviews.

IRA IS ISO 9001:2015 CERTIFIED