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G4S Kenya Ltd
Security
Customer Experience Manager
Closed for applications
Description
Reporting to the Commercial Director, the Customer Experience Manager will ensure excellent customer satisfaction by managing and improving the overall customer experience across G4S services The Employee will also act as a link between customers, internal teams, and management to deliver consistent quality, handle issues, and drive customer loyalty and retention.
1. Customer Experience & Satisfaction
2. Team / People Management
3. Process Improvement & Strategy
4.Reporting & Communication
5.Cross-functional Collaboration & Brand/Client Relationship Management
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