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Oasis Outsourcing
Telecommunications
Customer service Agent (English + French) Sephora
Closed for applications
Description
Join Sephora as a Customer Service Representative and be part of a team that values excellence, speed, and empathy.
🔍 What We’re Looking For:
Fluent French speaker (C1 level – written & spoken)
1 year of experience in contact center or BPO
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
Willingness to work flexible shifts
Proactive, independent, and eager to make a difference
🎁 Perks You’ll Love: 🚗 Transport allowance 🌱 Growth-oriented, collaborative work environment 💵 Incentives in USD for hitting KPIs
💬 What You’ll Do:
Handle calls and live chats with professionalism and care
Manage up to 2 chats simultaneously, responding quickly and accurately
Use templates to streamline communication
Solve customer issues related to orders, accounts, and products
Offer solutions like refunds or replacements when needed
Keep detailed records and collaborate with your team to exceed goals
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