Customer service Agent (English)

Join Goodyear as a Tire Support Specialist and become part of a team committed to delivering exceptional service and technical expertise.

🔍 What We’re Looking For:

• 6–12 months of customer service experience
  
• Enthusiastic and proactive in resolving complex issues
  
• Adaptable and versatile in a dynamic environment
  
• Retention or selling experience is a plus
  
• Strong technical skills and ability to use modern tools
  
• Excellent communication skills with clear diction and proper grammar
  
• Ability to handle confidential information with discretion
  
• Spanish language is a plus
  
  

📅 Shift Details:

• Training: Monday–Friday, 4 PM – 12 AM (KEN Time)
  
• Operations: Full-time night shift, Monday–Saturday, 4 PM – 4 AM (KEN Time)
  
• Two days off (Sunday plus one weekday)
  

🎁 Perks You’ll Love:

🌱 Growth-oriented, collaborative work environment

🚗 Transport allowance

📚 Continuous learning and development opportunities

• Handle inquiries from consumers, tire installers, and wholesale distributors
  
• Communicate professionally across phone, chat, and email channels
  
• Identify root causes and provide accurate solutions
  
• Maintain product knowledge to deliver best-in-class service
  
• Explain complex processes clearly and confidently
  
• Compare products and articulate features to ensure customer satisfaction