Customer Service Representative

Job
description:

We
are seeking Customer Service Representatives that share our passion for
providing service excellence. At Inktel, we are driven by our passion for
people: Our clients, their customers, and our amazing team of service
representatives!

Skills and
qualifications - Hard and soft skills:

• Excellent interpersonal and
verbal skills, clear diction, tone, and knowledge/use of proper grammar •
Ability to explain complex, step-by-step processes to customers over the phone
• Ability to multitask by reading, typing, and navigating through applications
while speaking with customers • Must be able to communicate effectively with
customers, management, and co-worker

Work
Schedule:

• It is
  going to be a rotating shift, it will be defined in base of the client's
  need
  

Important Notice: Our Recruitment Process is Completely Free!

Please be aware that OASIS OUTSOURSING NEVER charges any fees or payments at ANY stage of our recruitment and selection process.

All steps, from application to job offer, are absolutely FREE for all candidates.

If you are ever asked for money or any financial information in exchange for a job opportunity or to proceed with your application, please:

REPORT IT IMMEDIATELY!

Responsabilities:

• Strong desire to be helpful and take ownership to resolve customer situations

• Identify root cause of inquiries by asking probing questions to determine the best solution

• Provided customer relationship management tool to research inquiries and document customer interactions

• Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems

• Maintain required product knowledge to deliver best in class service

• Exhibit a positive attitude and bring enthusiasm to work each and every day

• Proven record of great attendance and demonstrating skills as a team player