Newark Frontiers
Financial Services
Description
The DRA Agent is responsible for managing overdue accounts through professional communication, negotiation, and follow-up. The role requires resilience, empathy, and teamwork to achieve recovery targets while ensuring compliance with company policies.
Responsibilities
- Make outbound and receive inbound calls on overdue payments.
- Negotiate realistic repayment plans that benefit both customer and company.
- Provide accurate details on account status and repayment terms.
- Record all interactions, agreements, and follow-ups in the system.
- Escalate complex cases to the Line Manager.
- Meet set targets for collections, calls, and PTP (promise-to-pay) conversions.
- Ensure compliance with company policies, regulations, and data protection laws.
- Maintain professionalism, courtesy, and empathy in all interactions.
- Collaborate with team members to meet overall goals.
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