Front Desk Agent

Requirements

• Diploma or certificate in Hospitality, Front Office or a related field.
  
• At least 2 years' hotel front-office experience. Practical knowledge of Opera PMS.
  
• Strong communication and problem-solving skills.
  
• Understanding of reservations, billing and payments.
  
• Professional, organised and calm under pressure.
  
• Excellent grooming and telephone etiquette.
  
• Flexible to work shifts,weekends and public holidays.
  
• A strong fit with our brand values.
  

Responsibilities

• Welcome guests and manage check-ins and check-outs
  
• Handle reservations, room allocations, payments and billing
  
• Respond to guest requests and resolve concerns promptly
  
• Maintain accurate guest and reservation records
  
• Coordinate with Housekeeping, Security and other departments
  
• Manage calls, emails, messages and shift handovers
  
• Promote hotel rooms, dining, events and services
  
• Protect guest information and maintain a welcoming reception area