Front Office Assistant

Qualifications

Education

• Professional qualifications such as CPA II, ACCA II
  
• Certificate in Front Office /Customer Care Management/Client Relations/Public Relations
  
• Computer literate.
  

Job Experience

• Minimum 2-year work experience in service industry.
  

Key Competencies – Skills/ Knowledge/ Aptitude

• Excellent Communication skills
  
• Timely and accurate customer service.
  
• Self-motivated and ability to work under pressure.
  
• Produce quality work, with accuracy and efficiency.
  

• Liaise with both Local and International Insurance Companies to issue letters of guarantee for their clients.
  
• Liaise with companies who have direct accounts with the Hospital.
  
• Admitting, discharging and transferring both cash paying and credit patients.
  
• Ensuring all admissions are done correctly by properly coding to the relevant company.
  
• Make arrangements for transfer of patients with financial problems.
  
• Monitoring of inpatient bills and advising insurance/other corporates when limits are reached.
  
• Ensure all patients files are kept safely
  
• Ensure that doctors bills are attached to the relevant patients files
  
• Produce admissions and discharges report.
  
• Ensure claim forms and preauthorization letters have been attached to the relevant files in the wards.
  
• Follow up on doctors and patients to ensure they have filled and signed the claim forms and preauthorization forms.
  
• Ensure doctors and patients have all the relevant NHIF forms and that they have filled and signed them properly.