Front Office Receptionist

Qualifications

• Diploma or Certificate in Hospitality Management, Front Office Operations, or a related field
  
• Minimum 1–2 years’ experience as a hotel receptionist or front office agent
  
• Experience using a Property Management System (PMS) is an added advantage
  
• Flexibility and a positive, Yes I Can! Attitude
  
• An eye for detail
  
• Is a creative problem-solver
  
• Passionate about creating extraordinary service
  
• Ability to work as part of a team to ensure guest satisfaction
  
• Strong verbal communication skills
  
• Likes having fun at work
  
• Experience in a similar position is beneficial but not essential
  

• Welcome guests warmly and professionally upon arrival
  
• Perform guest check-in and check-out procedures accurately and efficiently
  
• Handle room allocations, key issuance, and guest information updates
  
• Respond to guest inquiries, requests, and complaints promptly and courteously
  
• Promote hotel services, facilities, and local attractions to guests
  
• Process walk-in reservations and assist with room bookings
  
• Handle payments, billing, and cashiering duties accurately
  
• Balance cash float and prepare end-of-shift reports
  
• Ensure all transactions comply with hotel policies and procedures
  
• Liaise with Housekeeping, Maintenance, Security, and F&B to ensure guest needs are met
  
• Communicate guest preferences, special requests, and VIP information effectively
  
• Handle incoming calls, emails, and messages professionally
  
• Maintain accurate guest records in the Property Management System (PMS)
  
• Prepare daily arrival, departure, and in-house guest reports
  
• Ensure compliance with data protection and confidentiality standards
  
• Uphold the hotel’s brand standards, grooming standards, and service culture
  
• Follow health, safety, and security procedures at all times
  
• Participate in shift handovers and daily briefings