ICT Technician

1. Hardware Support & Maintenance

• Install, configure, and maintain desktops, laptops, printers, and other ICT hardware.
  

• Diagnose and repair hardware faults, ensuring minimal downtime.
  
• Perform preventive maintenance and manage ICT equipment inventory.
  

Security System designs and installation

• Install, configure, and maintain security systems such as CCTV systems, biometric and alarm systems.
  
• Conduct regular performance checks and ensure optimal coverage and integration with security protocols.
  

2. ICT Support functions

• Hardware monitoring, maintainance and timely troubleshooting.
  

• Diagnose and resolve technical problems including device malfunctions, application errors, and connectivity issues, escalating complex cases when necessary.
  
• Guide end-users in the proper use of ICT tools, applications, and equipment, ensuring smooth adoption and reducing downtime.
  
• Respond to and manage service desk tickets, ensuring issues are logged, tracked, and resolved within agreed SLAs.
  
• Software Installation & Updates: Install, configure, and update applications to ensure compliance with organizational standards and licensing requirements.
  
• Maintain accurate records of support requests, resolutions, and system changes to build a reliable knowledge base.
  
• Preventive Maintenance: Conduct routine checks on ICT systems to identify potential issues before they escalate.