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Closing: Apr 12, 2024

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Published: Apr 2, 2024 (10 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Main Purpose of the Job - (Job Summary):

Office administration, overseeing mail management, and dispatch to ensure a smooth flow of work processes within the office in line with business objectives.

2 or 3 key deliverables (specific to this position):

  • Prompt payment and dispatch of cheques
  • Effective mail management
  • Clean offices, printers well maintained, stationery management

Resources Responsible for:

Direct Reports (Jobs reporting to this position):

Internal:

  • Accounts
  • Claims
  • Branches
  • Administration
  • IT

External:

  • External Advocates

Relevant Experience:

At least 2 years of relevant experience

Academic Qualifications:

  • O’ Level

Professional Qualifications:

  • Para-legal
  • Certificate in business Management practice is an added advantage

Key Job Skills (specific to the job):

  • Accuracy
  • Coordination skills
  • Time management
  • Multitasking skills

Insurance Skills (special Category):

  • N/A

General Skills:

  • Communication skills
  • Interpersonal skills
  • Customer Service
  • IT skills (fluency)

Our Competencies/Behaviours:

  • Integrity
  • Reliability
  • Transparency
  • Professionalism
  • Teamwork
  • Quality


Responsibilities

Main Purpose of the Job - (Job Summary):

Office administration, overseeing mail management, and dispatch to ensure a smooth flow of work processes within the office in line with business objectives.

2 or 3 key deliverables (specific to this position):

  • Prompt payment and dispatch of cheques
  • Effective mail management
  • Clean offices, printers well maintained, stationery management

Resources Responsible for:

Direct Reports (Jobs reporting to this position):

Internal:

  • Accounts
  • Claims
  • Branches
  • Administration
  • IT

External:

  • External Advocates

Relevant Experience:

At least 2 years of relevant experience

Academic Qualifications:

  • O’ Level

Professional Qualifications:

  • Para-legal
  • Certificate in business Management practice is an added advantage

Key Job Skills (specific to the job):

  • Accuracy
  • Coordination skills
  • Time management
  • Multitasking skills

Insurance Skills (special Category):

  • N/A

General Skills:

  • Communication skills
  • Interpersonal skills
  • Customer Service
  • IT skills (fluency)

Our Competencies/Behaviours:

  • Integrity
  • Reliability
  • Transparency
  • Professionalism
  • Teamwork
  • Quality


  • Receipt and registration of all new claims received in the IT system and maintain a register thereof.
  • Receive all incoming mail, collate documents in order of priority, and offer assistance to the legal officer handling branches for an efficient and speedy response to mail.
  • Receive all incoming judgment advice and record in the judgment register for tracking to ensure timely attendance.
  • Handling machine maintenance, departmental stationery requisition, and monitor the use thereof.
  • Collecting EFT payment advises from accounts, preparing forwarding letters, and immediate dispatch; maintain a cheque/EFT dispatch register thereof.
  • Dispatching letters, cheques/EFT, and summons to correct persons within the given timeline.
  • Reconciling and payment of investigators' and doctors' fees within given timelines.
  • Undertaking typing work within given timelines.
  • Mail management, connecting all incoming mail to relevant files, and giving legal officers for action.
  • Ensuring customer service to both internal and external clients by providing the required timely dispatch of letters, cheques, and claim files.
  • Receipt of excess cheques.
  • Handling the switchboard, receipt and dispatch of calls, telephone lines maintenance, management of the PABX system, etc.


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