M-Pesa Africa: Executive Head of Product – Digital

Responsibilities

• Champion App Product Strategy & Execution:
• Own the vision for the consumer fintech app across 7 Markets
• Leading 80+ people across Engineering, UX and Product to achieve product delivery
• Drive the roadmap, incorporate industry and customer research to create a transformative product
• Be a customer advocate, drive superior customer experience via UI/UX, define customer journeys based on customer need, define acceptance criteria for every customer journey
• Master product backlog: prioritize for business impact and superior customer experience
• Rally product creation colleagues to drive timely results – developers, business analysts, architects, delivery managers, operations support, etc.
• Spearhead Partnerships to Drive Innovation:
• Define partnership strategy for the app including loyalty and rewards to drive engagement
• Drive business development with relevant 3rd parties, negotiate key commercial and product terms and support legal on contracting across 7 markets
• Build "trusted advisor" relationship with business leaders across M-Pesa markets:
• Co-develop launch and go to market plans with local product managers to drive uptake and engagement
• Offer strategic support on the digital strategy and business case Strong knowledge of mobile money, fintech and financial services
• Drive commercial rationalisation of the service roadmaps balancing requirements from multiple markets

Qualifications

Core competencies, knowledge and experience:

• Strong knowledge of mobile money, fintech and financial services
• Experience with emerging market consumers, and multicultural sensitivity
• Keen understanding of digital product lifecycle & software/mobile development
• Experience with Agile/Lean management
• Analytical bent of mind, structured thinker with strong business acumen
• Results-driven self-starter
• Solid influencing and negotiation skills

Education & Experience:

• >8 years of professional experience with at least 5 years of digital product management at a fintech, bank or other relevant digital business
• Bachelor’s degree required, a Master’s degree in a related field preferred
• Certification in Scaled Agile Framework
• Contagious passion for, and commitment to driving mobile money growth and innovation