Manager -Agency Banking

The Person:

The ideal candidate must possess the following:

• Candidate should have over 5 years of product development and management, excellent interpersonal skills, strong execution and technical skills
  
• Working knowledge of the card payments cycles and schemes, and Agent acquiring business
  
• Good understanding of operations and technological processes related to API integrations.
  
• Understands the Banking Act and Central Bank of Kenya (CBK) prudential guidelines; high levels of professionalism and professional development.
  
• Strong client focuses with ability to understand client needs and stay abreast of client, industry and market trends
  
• Good interpersonal skills with the ability to sustain effective relations internally and externally at all levels of the organization.
  
• Good interpersonal skills to drive teamwork and work effectively in cross-cultural teams to drive value for our clients and the Bank.
  
• Demonstrate responsiveness and ability to work and execute tasks with urgency and accuracy.
  
• Customer focused and results oriented
  
• Good project management including understanding and planning for operational risk
  
• Knowledge of Banking operations, operational risk management and service delivery
  
• Distribution management and Channel Management experience is an added advantage
  
• General knowledge of digital payments services
  
• Excellent Verbal and written communication skills.
  

• Business and Financial Performance
  
• Responsible for developing the agency Banking strategy for the Bank.
  
• Onboarding new Agents for the Bank in line with the Banks’ strategic Plan
  
• Responsible for end to end Agent Lifecycle-Planning, execution and delivery of relevant digital solutions to
  
• Agents to improve customer experience and grow revenue.
  
• Ensure pricing and contracts with Agents are in line with the Bank policy
  
• Work with Business and products managers to deliver the best solutions for agents
  
• Build Value -Based relationship and product training with internal staff and customers
  
• Ensure affiliate distribution is optimized leveraging continuous customer analysis and engagement, identify and execute commercial and market initiatives for incremental volumes revenue/profit.
  
• Ensure developments of products to enhance proposition, to achieve new businesses and develop long term profitable relationships
  
• Actively pursue new opportunities and partnerships to improve the route to market, leveraging best practices
  
• Execution and implementation of a compelling and strong Agent acquiring CVP, Developments and enhancements related to the overall agency business.
  
• Prospecting new accounts and manages a portfolio of Accounts (Key Agents).
  
• Develop and execute plans to drive traffic to agents
  
• Conduct market analysis to identify competitive information on new developments in the market
  
• Ensuring CBK Prudential guidelines are followed by all agents and internal stakeholders.
  
• Customer Management
  
• Engage Agents and propose digital solutions that will improve their business models
  
• Ensure application of Agent programs are designed to enhance Family Bank Brand Equity
  
• Drive horizontal expansion through outlet creation incentive programs
  
• Ensure high customer satisfaction as measured and monitored through client engagement and surveys.
  
• Leadership and People management
  
• Actively partner with affiliate business heads and channel managers to grow acceptance points
  
• Provide timely and accurate information on Agent management activities
  
• Embed digital collections in affiliate culture through regular engagements with all staff
  
• Participate in group activities as required
  
• Risk, process Control and Operational performance
  
• Promote ethical and integrity standards and establish a culture within Family Banks Agents’ network, establish and demonstrate to all Agents the importance of controls
  
• Manage all aspects of risks associated with the Acquiring Business and supporting functions (AML, KYC,
  
• Credit risks, Audits, Regulatory and card schemes compliance)
  
• HR Department Doc.
  
• Ensure there is a strong internal control system in place to minimize operational losses, franchise risk and monitor its adequacy and effectiveness.
  
• Manage and maintain relationships with key stakeholders and third relationships involved in Acquiring business.