Operation Manager (Suyian_Ops Manager)

Location

Contract Type

Requirements

Strong leadership and team management abilities.
Excellent communication and guest engagement skills.
Operational oversight experience, with a focus on hospitality standards.
Proficiency in reporting, analysis, and identifying cost-saving opportunities.
Ability to manage multiple responsibilities, including relief roles for key managers.
Highly organized with excellent multitasking skills.
Proactive problem-solver with a focus on guest satisfaction.
Adaptable and resourceful in high-pressure situations.
Collaborative leader with a commitment to team development and excellence.
Detail-oriented with a strong commitment to operational and service standards.

Oversee lodge operations during Lodge managers absences, ensuring consistency across departments.
Perform F&B Manager duties, coordinating kitchen and service teams, managing stock and costs, and ensuring guest satisfaction.
Manage housekeeping schedules, inspect guest and staff accommodations, and ensure cleanliness and presentation meet lodge standards.
Align operational activities with long-term objectives and sustainability goals, providing detailed handovers for returning managers.
Guest Relations: Ensure seamless service during managerial transitions, act as the primary contact for guest requests, and maintain a visible lodge presence to enhance guest experience.

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