Product Trainer – Smartphone Financing

Qualifications:

• Proven experience as a trainer or in a teaching role, preferably in sales or finance.
  
• Experience in training people on using apps or software is a must.
  
• Strong communication, presentation, and organizational skills.
  
• Ability to create effective training materials and courses.
  
• Familiarity with mobile apps and CRM systems used in device financing.
  
• Fluency in English and Swahili.
  

• Develop and deliver comprehensive training programs for new employees, focusing on Mogo’s products, loan processes, and CRM systems.
  
• Train agents and dealers on using Mogo’s mobile app and other relevant software, ensuring they can effectively engage with customers and manage loan applications.
  
• Create training materials, including presentations, manuals, and documentation.
  
• Evaluate the effectiveness of training programs and continuously improve based on feedback.
  
• Work closely with the Area Sales Manager and other leaders to identify training needs and adjust programs accordingly.
  
• Monitor employee performance and provide coaching to ensure proficiency in using Mogo's systems and processes.
  
• Assist in the development of onboarding processes for agents, dealers, and other team members.