Receptionist

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

• Diploma in Administration, Business, or a related field preferred.
  
• Minimum 1-3 years of experience in a front desk, customer service, or administrative role (experience in an educational institution is an advantage).
  
• Proficiency in MS Office (Word, Excel, Outlook) and office equipment (printer, scanner, phone systems).
  
• Excellent communication and interpersonal skills.
  
• Strong organizational skills and attention to detail.
  
• Ability to multitask and handle a fast-paced environment professionally.
  
• Professional appearance and demeanor
  
• Customer service orientation
  
• Confidentiality and discretion
  
• Team player with a positive attitude
  

• Greet and welcome visitors, students, and faculty in a professional and friendly manner.
  
• Answer, screen, and forward incoming phone calls; respond to basic inquiries or direct them to the appropriate department.
  
• Maintain the reception area in a clean, organized, and presentable condition.
  
• Handle incoming and outgoing mail, packages, and deliveries.
  
• Manage visitor logs according to security procedures.
  
• Schedule and coordinate appointments, meetings, and conference room bookings when required.
  
• Provide administrative and clerical support to various departments (e.g., data entry, filing, photocopying, document preparation).
  
• Assist students with basic queries regarding admissions, schedules, or campus facilities.
  
• Maintain records of office supplies and assist with requisitions and inventory management.
  
• Adhere to university policies, confidentiality standards, and data protection regulations.