Senior Officer - Business Operations

• Must have technical / professional qualifications:
  
• Bachelor’s degree in finance, Accounting Business Administration, or a related field.
  
• Minimum of 5 years’ experience in business operations or project management, preferably within Banking, Telco or retail Industries.
  
• Must have financial modeling experience, preferably in Excel or other related analytical tools
  
• Demonstrated ability to investigate new business models, develop concepts for these and present them to senior management.
  
• 2+ years in program support, operations, data analysis, or mission-driven project tracking.
  
• Experience with data analysis tools (e.g., Power BI, Tableau) and ERP/CRM systems.
  

Health and Safety

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
  
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions
  

Business Operations support.

• Support the development and implementation of operational plans aligned with strategic objectives.
  
• Coordinate cross-functional activities to ensure timely delivery of projects and initiatives.
  
• Monitor operational performance metrics and recommend data-driven solutions.
  

Programs Coordination & Support.

• Assist in planning, executing, and monitoring program activities to ensure alignment with Cluster goals.
  
• Track project timelines, deliverables, and budgets, ensuring timely completion.
  
• Prepare reports and presentations on project progress for senior management.
  

Mission Tracking & Performance Monitoring.

• Track KPIs related to mission and continuously update the tracking tools to enable monitoring of Cluster Mission.
  
• Conduct regular progress reviews and report on deviations from planned Mission objectives.
  

Stakeholder Collaboration & Support:

• Collaborate in the preparation of business plans, budgets, and forecasts.
  
• Support senior Leadership with ad-hoc operational tasks and strategic initiatives.
  
• Liaise with internal departments and external partners to ensure alignment and collaboration.
  

Compliance & Risk Management support.

• Support risk identification and mitigation strategies within business operations.
  
• Ensure compliance with company policies, industry regulations, and legal requirements.
  
• Maintain accurate records and documentation for audits and reviews.