Services Sales Representative (SaaS)

Data Centre Technician at Nairobi, Kenya needed for hands-on rack & stack, break/fix, cabling, installs, and incident triage—keeping Oracle Cloud infrastructure running 24/7.

As an Oracle Data Center Technician, you’ll be a key part of the onsite team supporting day-to-day operations in a production data center environment in Nairobi. You’ll work hands-on with infrastructure and hardware, helping keep services reliable and supporting critical build and delivery milestones. You’ll partner closely with engineers and senior technicians to troubleshoot issues, execute installations, and maintain a high bar for operational excellence, safety, and documentation.

This is an onsite role including on-call as required

Requirements

• 2+ years of experience working in a data center environment (e.g., data center operations, colocation, hyperscaler, enterprise DC, or equivalent critical environment role).
  
• Hands-on familiarity with server hardware and basic break/fix workflows.
  
• Basic knowledge of Linux (comfortable with fundamental commands and troubleshooting steps).
  
• Understanding of the data center ecosystem: cooling, power/electrical concepts, networking basics, and structured cabling.
  
• Comfortable working rotating shifts in an onsite operations environment (including on-call as required).
  
• Strong attention to detail, documentation, and process adherence.
  

• Provide onsite support in a production data center environment, including hardware break/fix, component replacement, and basic troubleshooting.
  
• Assist with installation, configuration, and testing of data center equipment (rack/stack, cabling, and deployment support).
  
• Perform routine maintenance activities such as firmware updates and health checks following established procedures.
  
• Triage and respond to incidents and service requests, escalating appropriately and documenting actions taken.
  
• Support network/structured cabling tasks (fiber/copper patching, labeling, cable management) as needed.
  
• Maintain accurate parts and asset inventory, including audit support and disciplined tracking of spares.
  
• Follow SOPs and operational processes; contribute ideas that improve safety, quality, and efficiency.
  
• Communicate clearly with cross-functional stakeholders and work effectively as part of a shift-based team.
  
• multi-disciplinary team without friction