Tele Collections Officer

• Undergraduate degree
  

Skills and Experience

• Knowledge of Banks collection proces
  
• Payment Negotiation skills
  

• Regularly monitor the day-to-day activities of live customers, analyze their accounts, and determine the reasons for any delinquencies.
  
• Engage with individuals and organizations to arrange mutually acceptable payment plans for both them and the bank.
  
• Report any unusual findings during the collection process to the team leader or Collections Head.
  
• Aim to maximize collections and ensure that monthly targets are consistently met or exceeded.
  
• Adhere to the operational risk framework requirements for collections.
  
• Support the Business Relationship Managers (RMs) by monitoring employer performance and reviewing outcomes to develop action plans addressing any identified shortcomings.
  
• Manage service levels for both internal and external customers, as well as address various company complaints.
  
• Ensure the confidentiality of customer data at all times.
  
• Follow up with the operations team at the hub to ensure that all customer payments are promptly updated.
  
• Work collaboratively to identify, escalate, mitigate, and resolve issues related to risk, conduct, and compliance matters