Tele Recoveries Officer

• Undergraduate University Degree
  

Skills and Experience

• A solid comprehension of the local market and Retail Client Banking Credit as a whole.
  
• Strong analytical capabilities.
  
• Excellent interpersonal skills.
  
• Effective communication skills.
  
• Commitment to Fair Customer Treatment.
  
• Familiarity with Consumer Protection Guidelines.
  
• Proficient in risk management.
  
• Negotiation proficiency.
  
• Collaborative skills.
  
• Demonstrated resilience.
  

• Maximize recoveries and ensure that monthly targets are met and or surpassed.
  
• Ensure compliance to recoveries operational risk framework requirements.
  
• Ensure that monthly recoveries targets are achieved at an individual and team level.
  
• Support Business (RMs) in form of monitoring Employer performances and review of performance to develop action plans to address shortcomings.
  
• Ensure customers are treated fairly in the course of doing recoveries work.
  
• Monitor on day-to-day basis charged off customers, analyse the accounts and establish why they are chargedoff.
  
• Contact individuals and organizations to arrange payments that are acceptable to them and the bank
  
• Report any unusual findings while collecting to the Collections Head.
  
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters