Business, strategic management Jobs for Mid-level in Nigeria

3 jobs found

AAVA Brands Limited

Branch Service Manager

Lagos

Nigeria

MTN Nigeria

Partner - Client Success LE and Public

Abuja

Nigeria

Ecobank Nigeria LTD

Officer, Back Office Operations, EDC Fund Management Limited

Lagos

Nigeria

Bumpa

Bumpa Specialist

Lagos

Nigeria

Closed for applications
Bumpa

Bumpa Expert - Onboarding Associate

Lagos

Nigeria

Closed for applications
MTN Nigeria

Analyst - Monitoring and Performance

Ikoyi

Nigeria

Closed for applications
Credpal nigeria

Branch Manager - MFB

Kano

Nigeria

Closed for applications
Flutterwave

Account Manager

Lekki

Nigeria

Closed for applications
Flutterwave

Account Manager (Mandarin Speaking)

Lekki

Nigeria

Closed for applications

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Flutterwave

Account Manager (French Speaking)

Lekki

Nigeria

Closed for applications
AAVA Brands Limited

Transportation + 2 more

Branch Service Manager

Job details

Contract Type

Description

Requirements

  • Interested candidates should possess 8 years of experience


Responsibilities

Branch Operations & Service Delivery

• Oversee daily operations of the service centre including customer service, repairs, spare parts management, and technician coordination.

• Ensure adherence to company policies, safety standards, and service protocols.

• Monitor service KPIs and implement corrective actions where necessary.

Customer Satisfaction & Complaint Resolution

• Handle escalated customer issues and ensure timely resolution.

• Drive initiatives to improve customer experience and satisfaction levels.

Team Leadership & Development

• Supervise service technicians, customer care executives, and support staff.

• Conduct regular training sessions and performance evaluations to maintain high service standards.

Technical Support & Troubleshooting

• Provide hands-on technical guidance to the team.

• Liaise with central technical teams for complex issues and product updates.

Inventory & Spare Parts Management

• Ensure availability and proper management of spare parts and tools.

• Coordinate with procurement and logistics for timely replenishment.

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