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Business, strategic management Jobs in Transport & Logistics, in Nigeria
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Sendbox
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Wandel International Nigeria
CLOSED3 - Wheel (Tricycle) Sales Executive - Abia
Lagos, Nigeria
Closing: May 30, 2024
26 days remainingPublished: Apr 30, 2024 (5 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Required Skills and Qualifications
- Bachelor's Degree in Business Administration, Logistics or Supply Chain or other related field.
- Demonstrated experience as a Hub/Logistics Manager in logistics, operations, supply chain management, e-commerce is an added advantage.
- Proficiency in data analysis and reporting tools to extract insights from operational and performance data.
- Exceptional interpersonal and communication skills to work effectively with cross-functional teams and stakeholders.
- Excellent problem-solving and critical reasoning skills.
- Proficiency in MS Office and use of project management software/tools (added advantage).
- Ability to drive change and implement process improvements in a diverse and rapidly changing environment
- Have a strong analytical and execution mindset.
- Likes wearing multiple hats in a fast-growing ambitious startup environment.
- Great at training and general coordinating
- Likes being hands-on and wants to get things done.
- Experience in managing a large team.
Responsibilities
Required Skills and Qualifications
- Bachelor's Degree in Business Administration, Logistics or Supply Chain or other related field.
- Demonstrated experience as a Hub/Logistics Manager in logistics, operations, supply chain management, e-commerce is an added advantage.
- Proficiency in data analysis and reporting tools to extract insights from operational and performance data.
- Exceptional interpersonal and communication skills to work effectively with cross-functional teams and stakeholders.
- Excellent problem-solving and critical reasoning skills.
- Proficiency in MS Office and use of project management software/tools (added advantage).
- Ability to drive change and implement process improvements in a diverse and rapidly changing environment
- Have a strong analytical and execution mindset.
- Likes wearing multiple hats in a fast-growing ambitious startup environment.
- Great at training and general coordinating
- Likes being hands-on and wants to get things done.
- Experience in managing a large team.
- The Hub Operations Manager will be responsible for coordinating and overseeing the Sendbox Hub network.
- The ideal candidate will lead a team to manage the operations of the hubs, the Associates, vendors, courier partners as well as general operational activities.
- The end goal is to ensure the efficient functioning of the hub, meeting operational goals, and maintaining high standards of performance.
Duties
- Process monitoring across all Sendbox and Franchise Hubs.
- Fully in charge of onboarding, setup, management of interactions as well as resolution of issues as it concerns Sendbox Hubs and Franchise locations.
- Oversee the handling, sorting, and movement of shipments to ensure accurate and timely processing while adhering to safety and shipping protocols end-to-end
- Continuously review operational processes and workflows to identify areas of improvement.
- Implement quality control measures to achieve key metrics and customer satisfaction.
- Collaborate with Issue Resolution Team to address inquiries, feedback and ensure an overall positive customer experience.
- Manage, allocate resources and oversee inventory control processes of shipping materials and all hub-related purchases to ensure accurate stock levels.
- Liaise with vendors, suppliers and delivery partners to ensure timely delivery of goods and services and resolve vendor related issues.
- Provide strong leadership and direction to the hub operations team, including recruitment, training etc.
- Submit reports and summaries of hub activities.
- Resolve conflict and issue escalations across all hubs.
- Communicating goals and targets as well as operational changes to the hub operations team as advised by the management.
- Monitoring team members’ KPIs, manage performance and motivating the team to perform optimally.
- Care for the health, safety, and welfare of Hub Associates and report any anomalies to the People Operations team.
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