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Beacon Power Services , Ecobank Nigeria LTD, Moniepoint Incorporated, Southwestern University Nigeria, West African Examinations Council (WAEC)Profession (Entry and Basic-level)
Accounting, finance, banking, insurance,Administrative, clerical,Business, strategic management,Customer support, client care,Electrical engineering,Engineering, architecture,Human resources,Information technology, software development, data,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Sales, marketing, promotion,Security,Teaching, training,Transportation, logistics, driving,
Industry (Information technology, software development, data, Entry and Basic-level)
Seniority (Information technology, software development, data)
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Credit Direct Limited
Financial Services
Description
Requirements
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Proven experience as an Application Support Engineer or in a similar role, supporting enterprise-level applications.
- Solid understanding of application architecture, web technologies, and database concepts.
- Proficient in troubleshooting application issues, performing root cause analysis, and implementing effective solutions.
- Experience with SQL queries and database management (e.g., Microsoft SQL Server, Oracle, MySQL).
- Familiarity with incident management and ticketing systems (e.g., Jira, ServiceNow).
Responsibilities
- Provide application support to internal users and external customers, addressing inquiries and resolving technical issues in a timely and efficient manner.
- Monitor the performance and availability of applications, proactively identifying and resolving any issues or disruptions to ensure uninterrupted service.
- Collaborate with software development teams to understand application functionality, workflows, and configuration details.
- Investigate and troubleshoot application-related incidents, performing root cause analysis and implementing corrective actions.
- Document and maintain knowledge articles, FAQs, and troubleshooting guides to assist users in resolving common issues independently.
- Collaborate with cross-functional teams to perform application testing, including functional, regression, and performance testing, ensuring the quality and stability of the systems.
- Support the deployment of application updates, patches, and new releases, ensuring minimal disruption to end-users.
- Participate in the development and maintenance of application monitoring and alerting systems to proactively identify and address potential issues.
- Communicate effectively with stakeholders, providing regular updates on the status of support requests and incident resolutions.
- Contribute to the continuous improvement of application support processes, identifying opportunities for automation, streamlining workflows, and enhancing efficiency.
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