Education and Experience Requirements

• First degree in Engineering, Computing, or an equivalent IT certification.
  
• Knowledge of IP/MPLS
  
• 3–7 years of experience in telecommunications engineering and GPON Technology
  
• Skilled in and data analysis / analytics tools such as Excel, Power BI, and SQL.
  
• Competent in vendor management, planning and organizing, preventive/routine/emergency performance management,, communication, and telecommunications business processes.
  

• Manage the daily operations and performance of Enterprise and FTTH services in the region.
  
• Supervise Customer Service Engineers and oversee Managed Service Vendors/TowerCo activities.
  
• Ensure timely resolution of incidents within contracted SLAs.
  
• Provide high-level support to resolve critical service performance issues.
  
• Drive problem management to eliminate recurring faults and enhance service quality.
  
• Maintain accurate documentation and ensure updates of all Enterprise and FTTH service records and network integrity data.
  
• Oversee network expansions, migrations, modernization, and optimization activities across the region.
  
• Collaborate with cross-functional teams in planning, implementation, and support for Enterprise and FTTH services.
  
• Liaise with customers, internal stakeholders, and vendors on technical service performance matters.
  
• Provide operational insights using analytics from performance, vendor, and field reports.
  
• Review and validate vendor submissions including reports, PFIs, and invoices.
  
• Coach and train team members to improve capability and performance.
  
• Maintain effective relationships with vendors, government agencies, and key partners.
  
• Ensure compliance with security, safety, and operational standards across all service touchpoints.