Lead, Digital & Mobile Services

Qualifications

• Graduate Degree: BSc Computer Science or related discipline
  
• Project management certification would be an advantage
  

Functional / Technical Skills

• 8 to 10 years of IT experience
  
• At Least 4-5 years system operations experience
  
• At Least 3-4 years system Solution architecture experience is required.
  
• Experience working for a Telecommunications company, Enterprise company or Fintech or Digital based Organization
  
• Hands on Knowledge of Unix System, DevOps, Automated Testing,
  
• API management and gateway design (REST, GraphQL, gRPC)
  
• Proven ability to analyze complex business requirements and deliver appropriate solutions.
  

Digital Product & Project Delivery

• Understand business requirements (URS/PCN) and translate them into workable technical solutions
  
• Lead projects from start to finish using a structured delivery approach (SDLC)
  
• Bring together the right teams (business, IT, network, vendors) to get the job done
  
• Run requirement sessions and ensure everyone is aligned before development starts
  

Stakeholder Management (Internal Teams)

• Regularly engage business teams to understand their needs and challenges
  
• Work closely with IT and network teams to deliver complete solutions
  
• Make sure systems support the full customer journey from onboarding to service usage
  
• Keep communication clear and simple so everyone is on the same page. Follow up on issues and ensure they are resolved on time
  

Project Planning & Execution

• Create clear project plans with timelines, deliverables, and responsibilities
  
• Track progress and quickly address any delays or risks
  
• Hold regular update meetings and keep stakeholders informed
  
• Manage scope, cost, quality, and timelines effectively
  

Operations & Service Support

• Monitor application performance and fix issues quickly
  
• Ensure high system availability and reliability
  
• Continuously look for ways to improve system performance
  
• Manage changes carefully to avoid service disruption
  

Solution Design & Architecture

• Take ownership of solution design from idea to implementation
  
• Ensure solutions follow standard architecture and best practices
  
• Work with business teams to ensure solutions deliver real value
  
• Recommend technologies that can improve efficiency and revenue
  

Vendor & Partner Management

• Work closely with vendors on new product development and system support
  
• Agree on clear deliverables, timelines, and SLAs
  
• Track vendor performance and hold them accountable
  
• Resolve issues quickly and escalate when necessary
  
• Manage payment milestones based on delivery progress