Published
Last 1 week
Last 30 days
Latest 24 hours
Profession
Industry
Banking, microfinance, insurance jobs
Published
Profession
Industry
Seniority
Customer support, client care Jobs in Banking and Insurance, in Nigeria
4
jobs
Moniepoint Incorporated
Customer Success Representative (Katsina)
Katsina, Nigeria
Moniepoint Incorporated
Customer Success Representative - Osun
Lagos, Nigeria
Personal Trust Microfinance Bank Limited
Relationship Officer
Lagos, Nigeria
Old Mutual
Team Lead
Owerri, Nigeria
Leadway Assurance Company Limited
CLOSEDRelationship Officer
Lagos, Nigeria
Stanbic IBTC Bank
CLOSEDConsultant, Service
Lagos, Nigeria
Mkobo Microfinance Bank
CLOSEDCustomer Success Officer
Lagos, Nigeria
Moniepoint Incorporated
CLOSEDCustomer Success Representative
Lagos, Nigeria
Mkobo Microfinance Bank
CLOSEDCustomer Success Officer
Lagos, Nigeria
Get personalised job alerts directly to your inbox!
Old Mutual
CLOSEDCustomer Service Team Lead
Lagos, Nigeria
Closing: May 11, 2024
10 days remainingPublished: Apr 26, 2024 (6 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
Sign up to view job details.
Qualifications
- Bachelor's Degree
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Must be resident in Katsina State, Nigeria.
Responsibilities
Qualifications
- Bachelor's Degree
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Must be resident in Katsina State, Nigeria.
- The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
- The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.
Duties
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.