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Customer Success Officer

Closing: Apr 3, 2024

This position has expired

Published: Mar 20, 2024 (30 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Qualifications
  • Minimum of a Bachelor's Degree from a recognised institution.
  • 2 - 3 years of experience.
  • Previous customer service experience is a plus
  • Good command of written and verbal English
  • Friendly and welcoming manner with clients and other members of the customer service team
  • Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
  • Familiarity with any (CRM) system
  • Ability to understand and explain complex concepts in a clear, simple manner to customers
  • Excellent organisational and multitasking skills
  • Ability to maintain a calm and polite manner in stressful situations
  • Willingness to cooperate with customers and management to resolve any issues that may arise
  • Passion for delivering amazing customer experience
  • Good time management skills and ability to work under pressure.

Skills:

  • Communication
  • Critical thinking
  • Problem solving
  • Computer literate.
Responsibilities
Qualifications
  • Minimum of a Bachelor's Degree from a recognised institution.
  • 2 - 3 years of experience.
  • Previous customer service experience is a plus
  • Good command of written and verbal English
  • Friendly and welcoming manner with clients and other members of the customer service team
  • Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
  • Familiarity with any (CRM) system
  • Ability to understand and explain complex concepts in a clear, simple manner to customers
  • Excellent organisational and multitasking skills
  • Ability to maintain a calm and polite manner in stressful situations
  • Willingness to cooperate with customers and management to resolve any issues that may arise
  • Passion for delivering amazing customer experience
  • Good time management skills and ability to work under pressure.

Skills:

  • Communication
  • Critical thinking
  • Problem solving
  • Computer literate.
  • Provide seamless customer experience to our customers
  • Engage and build customer loyalty by going the extra mile to ensure our Customers achieve their goals with our products.
  • Respond to customers' requests via email, phone and other digital channels
  • Interface with internal stakeholders to ensure effective resolution process for customers/stakeholders
  • Maintain knowledge of all our products, services, and customer service policies
  • Ensure all customer interactions are documented on the helpdesk management tool
  • Explain simply and clearly in response to customer questions and ensure it understood by the Customer
  • Recommend new services/solutions and/or make suggestions for improvements by identifying relevant features and benefits
  • Provide support and training to new Customers during the onboarding process
  • Interface with other teams in order to help resolve Customer issues in a timely manner
  • Escalate issues that cannot be resolved on first call resolution(FCR) to the backend and follow up on a resolution.

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