Kuda Bank
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• Nigeria
Closed for applications
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PalmPay
FinTech Customer Service, Product Specialist - Lagos
Lagos
• Nigeria
Closed for applications
Profession (Mid-level)
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Telecommunications,Transportation, logistics, driving,
Industry (Customer support, client care, Mid-level)
Seniority (Customer support, client care)
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Kuda Bank
Banking + 2 more
Description
Requirements
- HND/B.Sc(MBA added advantage)
- Minimum of 1-2 years’ experience in similar role.
- Excellent knowledge of social media best practices.
- Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and Google+.
- ·Working knowledge of social media tools, such as HootSuite, Buffer, and Google Analytics
- Conversant with major Telephony and CRM applications used across the industry.
- Ability to deal with diverse problems using facts, judgement and discretion to resolve them.
Responsibilities
- Staying informed on social media trends, innovations, and changes.
- Act as the first point of contact to customers.
- Resolve customer issues within the scope of existing service level agreements.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions and resolve them.
- Keeping records of customer interactions, transactions, comments, and complaints.
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