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Mid-level Customer support, client care jobs in Lagos, Nigeria

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Personal Trust Microfinance Bank Limited

Relationship Officer

Lagos, Nigeria

8 days remaining

Moove

Customer Success Manager

Lagos, Nigeria

8 days remaining

TTC Mobile

Customer Success Manager (Remote)

Lagos, Nigeria

8 days remaining

Hotel Consulting Group

Guest Service Agent

Lagos, Nigeria

11 days remaining

Hotel Consulting Group

Guest Relations Officer

Lagos, Nigeria

11 days remaining

Revent Technologies

Technical Customer Support Representative

Lagos, Nigeria

3 days remaining

Candid Solutions

Customer Experience / Online Associate (Female)

Lagos, Nigeria

Closing today

Leadway Assurance Company Limited

Relationship Officer

Lagos, Nigeria

1 day remaining

The People Practice

Customer Success Specialist

Lagos, Nigeria

2 months remaining

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Mkobo Microfinance Bank

Customer Success Officer

Lagos, Nigeria

1 day remaining

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Relationship Officer

Closing: May 7, 2024

8 days remaining

Published: Apr 23, 2024 (7 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Qualifications and Experience

  • Candidates should possess an HND / B.Sc. in Social Science or any other related course.
  • Evidence of completion / exemption from NYSC.
  • 3–10 years of work experience
  • Previous experience in a marketing role in a Microfinance Bank or Financial Organization is an advantage.

Skills:

  • Demonstrated ability to communicate, present, and influence credibly and effectively at all societal levels.
  • Proven ability to drive the sales process.
  • Strong business sense and industry expertise.
  • Basic understanding of sales principles and customer service practices.
  • Friendly, helpful, confident, and engaging personality.
  • Excellent communication and interpersonal skills.
  • Ability to work in a goal-oriented environment.
  • Ability to work in a team
  • Strong planning, organizational, and time management abilities
  • Proficient in the use of the MS Office suite.
Responsibilities


Qualifications and Experience

  • Candidates should possess an HND / B.Sc. in Social Science or any other related course.
  • Evidence of completion / exemption from NYSC.
  • 3–10 years of work experience
  • Previous experience in a marketing role in a Microfinance Bank or Financial Organization is an advantage.

Skills:

  • Demonstrated ability to communicate, present, and influence credibly and effectively at all societal levels.
  • Proven ability to drive the sales process.
  • Strong business sense and industry expertise.
  • Basic understanding of sales principles and customer service practices.
  • Friendly, helpful, confident, and engaging personality.
  • Excellent communication and interpersonal skills.
  • Ability to work in a goal-oriented environment.
  • Ability to work in a team
  • Strong planning, organizational, and time management abilities
  • Proficient in the use of the MS Office suite.
  • Achieve growth within the key performance indicators: liability and risk asset generation, account opening, income generation, and e-banking product offerings.
  • Evaluate the creditworthiness of customers by processing loan applications and documentation.
  • Monitors active loans and enforces collection and recoveries.
  • Ensures the achievement of all budget parameters.
  • Develop referral networks and cross-sell products and services.
  • Ensures a high level of customer satisfaction through excellent customer engagement and service delivery.
  • Actively seek out new sales opportunities through cold calling, networking, and referrals.
  • Expedites the resolution of complaints to maximize satisfaction and boost the customer service experience.
  • Achieve a healthy portfolio and deposit mix.
  • Executes marketing strategies and develops marketing campaigns.
  • Ensures compliance with all internal policies and regulatory guidelines.
  • Monitors competition by gathering current marketplace information on pricing, products, etc.
  • Recommends changes in products, services, and policies by evaluating results and competitive developments.
  • Identify potential loan markets and develop referral networks.
  • Perform any other duties as may be assigned by Management.


Tags

Customer support, client care jobs

Banking, microfinance, insurance industry jobs

Mid-level jobs

Jobs in Lagos

Jobs in Nigeria

Customer support, client care jobs in Lagos

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