Closing: May 7, 2024
4 days remainingPublished: Apr 22, 2024 (11 days ago)
Job Requirements
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Job Summary
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Qualifications
- Bachelor's Degree in Business Administration, Marketing, or related field.
- 2 - 4 years relevant work experience.
- Proven experience in sales, customer success, or related roles.
- Excellent communication and interpersonal skills.
- Strong negotiation and persuasion abilities.
- Ability to work effectively in a team environment and collaborate with cross-functional teams.
- Detail-oriented with strong organizational skills.
- Experience with CRM software and sales automation tools.
- Customer-centric mindset with a passion for delivering exceptional service.
Responsibilities
Qualifications
- Bachelor's Degree in Business Administration, Marketing, or related field.
- 2 - 4 years relevant work experience.
- Proven experience in sales, customer success, or related roles.
- Excellent communication and interpersonal skills.
- Strong negotiation and persuasion abilities.
- Ability to work effectively in a team environment and collaborate with cross-functional teams.
- Detail-oriented with strong organizational skills.
- Experience with CRM software and sales automation tools.
- Customer-centric mindset with a passion for delivering exceptional service.
Job Description
- We are looking for a dedicated and customer-focused individual to join our team as a Customer Success Manager.
- As a Customer Success Manager, you will be responsible for nurturing leads, facilitating sales calls, and ensuring a seamless transition from lead to customer.
- You will play a critical role in building strong relationships with potential customers and guiding them through the sales process to ultimately close deals.
Key Duties
- Initiate and manage email follow-up sequences to nurture leads and provide them with valuable information about our products or services.
- Collaborate with the sales team to schedule and conduct sales calls with potential customers.
- Act as a primary point of contact for leads, addressing any questions or concerns they may have and providing personalized assistance throughout the sales process.
- Utilize persuasive techniques and product knowledge to overcome objections and convince prospects to make a purchase.
- Work closely with cross-functional teams to ensure a smooth transaction process for customers, whether they purchase directly through our website or via phone with the assistance of a sales representative.
- Provide ongoing support and assistance to customers post-sale to ensure their satisfaction and success with our products or services.
- Track and analyze sales metrics to identify trends and opportunities for improvement in the sales process.
- Collaborate with marketing and product teams to gather customer feedback and drive continuous improvement initiatives.
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