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AAVA Brands Limited, Access Bank, MTN Nigeria, Seven Up Bottling Company, The People PracticeProfession (Mid-level)
Industry (Customer support, client care, Mid-level)
Seniority (Customer support, client care)
© Fuzu Ltd
Transportation + 2 more
Job details
Location
Contract Type
Description
Requirements
- Relevant experience of 2-3 years.
- Any graduate / HND holder.
Responsibilities
• Regularly communicate with customers to check if there are any complaints to be resolved.
• Provide timelines for closure of complaints and provide regular updates on the progress of issue resolution.
• Timely closure of complaints – minor issues in 24-48 hours, major complaints – align stakeholders on timelines and provide feedback to customers accordingly.
• Timely response to customers on phone and emails.
• Maintain 100% response rate on emails in <24 hours.
• Escalate issues to supervisor if complaint resolution is taking longer than expected.
• Maintain a register of customer complaint in excel sheet as per the set norm.
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