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Stanbic IBTC Bank
Team Lead, Contact Centre
Lagos
• Nigeria
Closed for applications
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Stanbic IBTC BankProfession (Mid-level)
Industry (Customer support, client care, Mid-level)
Seniority (Customer support, client care)
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Stanbic IBTC Bank
Financial Services
Description
Qualifications
Minimum of a First Degree.
Must be able to speak Hausa and Igbo fluently.
Additional Information
- Excellent knowledge of the dynamics and technical aspects of fund management
- Understanding of policies and procedures; customer services in a first class oriented institution is desirable
- Good analytical/numerical/communication skills
- Excellent use of MS Office applications, and other customer related tools
- Thorough understanding of the Pensions Reforms Act
- Training on providing Excellent Customer Service and Financial Management
- Experience in working among a Solution-Oriented team
- Experience in Customer Care duties and responding to Client Enquiries
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