Minimum Qualifications

• Bachelor's degree in Engineering or related technical field
  
• Technical certifications in optical networking, JNCIS (essential), JNCIP (desirable) or equivalent
  
• Strong communication and interpersonal skills
  

Experience and Skills

• Industry Experience: A minimum of 3 years’ technical experience within the telecommunications sector managing complex optical networks, ideally with at least 1 year spent in a Tier 2 technical support or equivalent high-level role
  
• Technical Proficiency: Strong working knowledge of optical and data networking platforms, including Fibre, DWDM, OTN, SDH, and Core Data technologies (Ethernet, IP/MPLS, IS-IS, BGP, and L2VPN)
  
• Vendor Expertise: Proven experience supporting transmission and switching equipment from leading industry manufacturers, such as Juniper, Tejas Networks, and MikroTik
  
• Network Monitoring & Tools: Proficient in utilizing network performance and monitoring platforms, including PRTG, SolarWinds NPM, Cacti, and MRTG
  

• 24/7 Tier 2 Technical Assistance Centre (TAC) Support: Serving as a key technical interface, managing escalations, and participating in the 24/7 on-call rota
  
• Incident & Problem Resolution: Providing direct, cross-functional support to the Network Operations Centre (NOC) and field engineering teams to resolve technical issues
  
• Mentorship & Training: Driving the technical competency of the Operations team through active training and mentorship
  
• Technical Stakeholder Consultancy: Delivering technical guidance, service management, and pre-sales support to key stakeholders and commercial teams
  
• Deputising for the TAC Manager: Assuming management duties and departmental leadership as directed
  
• Vendor Management: Managing network equipment vendors to ensure service delivery and performance compliance
  
• Network Deployment & Integration: Overseeing network installation, testing, commissioning, integration, and final hand-over into active service
  
• Performance Reporting: Utilizing network quality and performance management tools to compile and deliver ad-hoc reports as required
  
• Disaster Recovery Operations: Operating and maintaining continuity within the Disaster Recovery NOC during critical outages or emergency simulations
  
• Project Delivery: Assisting cross-functional departments and taking the lead on reporting and executing assigned projects
  
• Client Mobilisation: Travelling internationally or site-to-site to provide dedicated, hands-on support to clients as required