Senior Director, Consumer Customer Segmentation, NEF
Lagos
• Nigeria

Head of Sales & Marketing
Lagos
• Nigeria

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Head DSR Fleet
Apapa
• Nigeria
Profession (Manufacturing, Senior-level)
Industry (Senior-level)
Seniority (Manufacturing)
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Manufacturing
Description
Requirements
Bachelor’s degree in Business, Marketing, Economics, Statistics, Data Science, or related field. Master’s degree or MBA preferred.
10+ years of experience in consumer insights, segmentation, analytics, marketing strategy, or commercial planning within FMCG, beverages, or retail.
Experience working across multimarket or complex systems; Africa market experience preferred.
Strong background in segmentation, data modeling, and insights-to-execution translation.
Expert knowledge of consumer & shopper segmentation methods, analytics tools, and data interpretation.
Responsibilities
Segmentation Strategy & Frameworks
Lead development of consumer, shopper, and customer segmentation frameworks tailored to the Nigeria & Egypt retail and consumption landscape.
Identify highvalue segments and demand spaces to guide portfolio, channel, and customer strategies.
Embed occasion-based segmentation across commercial planning, marketing activation, innovation, and execution routines.
InsightsDriven Growth Strategy
Partner with Marketing and RGM to translate segment insights into growth strategies, pricepack architecture, and category expansion opportunities.
Provide data-backed recommendations on portfolio priorities, packaging, brand roles, and channel/occasion opportunities.
Support Joint Business Plans with segmentspecific insights that differentiate CocaCola’s value proposition for key customers.
Customer & Channel Segmentation
Lead customer segmentation to guide channel strategies across Modern Trade, Traditional Trade, Wholesalers, HORECA, and digital commerce.
Identify value pools and customer clusters to prioritize investment, execution models, and system resource allocation.
Inform routetomarket strategies and outlet-level execution standards based on channel and customer segmentation.
Analytics & Decision Support
Work with Data & Analytics teams to build advanced segmentation models using consumer data, shopper panels, digital commerce insights, and market performance analytics.
Drive use of dashboards and performance tools to track segment penetration, consumption patterns, and commercial outcomes.
Deliver actionable insight packs for cross-functional planning and franchise leadership reviews.
System Leadership & Collaboration
Partner with TCCC cross-functional teams and bottler leadership to ensure segmentation drives endtoend planning, from marketing strategy to execution.
Lead segmentation capability building across TCCC and bottler teams to embed a shared understanding of target segments and growth opportunities.
Represent the franchise in Africa Operating Unit (AOU) segmentation forums, ensuring Nigeria & Egypt perspectives are integrated into AOU strategies.
People Leadership
Build segmentation capability across the system and coach teams to apply insights in commercial, marketing, and customer conversations.
Foster CocaCola’s growth behaviors—curious, inclusive, agile, empowered—in team culture and ways of working.
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