• A first degree in business management or a related discipline
  

• A post-graduate diploma in Marketing, Accounting, Business Administration or a related discipline
  

• Fluent in English
  

Experience:

6 - 13 years’ experience which includes:

• 3 years in Product Development and Management experience in mobile VAS/digital environment
  

• Experience working in a medium to large organization
  

• Experience in advanced Project Management
  

• Experience in co-coordinating a number of external partners and suppliers
  

• Experience in dealing with external regulatory bodies such NITDA, National Lottery Regulatory Commission, Consumer Protection Council, etc.
  

• Experience in dealing with senior stakeholders within an established organisation
  

• Develop partner performance reviews on agreed outputs as required.
  
• Develop deep appreciation of all product features and services
  
• Develop initiatives to increase customers usage and satisfaction via the customer management process
  
• Develop strategies to drive customer adoption and usage of the service
  
• Develop KPIs to track the performance of the service
  
• Grow strategic initiatives required to sustain growth and deliver the business targets
  
• Collaborate with the Legal team to negotiate commercial terms & conditions and conclude contractual and Service Level Agreements
  
• Drive the day-to-day business priorities and rich media subscriber KPIs (e.g. subscriber acquisition, monthly active users and retention)
  
• Keep abreast of local and global best practice, identify trends and highlight areas in the business that need further development to create a competitive advantage for MTNN.
  
• Work with internal and external partners across disciplines and platforms to identify, evaluate, prioritise and execute opportunities in line with the product roadmap, developing new and improving existing messaging services features/systems as customer needs change.