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Seniority (Sales, marketing, promotion)
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PalmPay
Financial Services
Description
- Experience: Prior experience in loan collection, field recovery, or related financial services preferred.
- Skills: Good communication and negotiation skills; able to handle difficult customers professionally.
- Responsibility: Strong sense of discipline and accountability; able to work under pressure.
Responsibilities
- Conduct on-site visits to customers with overdue payments to collect outstanding installments.
- Communicate with customers to understand repayment difficulties and negotiate repayment arrangements.
- Verify customer information and update repayment status in the system promptly.
- Retrieve devices or collateral from defaulted customers when necessary, following company procedures.
- Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases.
- Report collection progress, field findings, and potential fraud cases to the supervisor regularly.
- Cooperate with risk control and customer service teams to improve repayment rates.
- Maintain professional conduct and protect the company’s image during all field operations.
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