Closing: May 7, 2024
4 days remainingPublished: Apr 22, 2024 (12 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Qualifications and Experience Required
- Diploma or equivalent; University Degree preferred
- 2 - 5 years relevant work experience.
- Proven customer services experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills and a professional attitude
- Great organizational skills
- Ability to multi-task, prioritize and manage time effectively
- Performs other duties as assigned
- Available to work shifts, which may include work during evenings, weekends, and public holidays.
Responsibilities
Qualifications and Experience Required
- Diploma or equivalent; University Degree preferred
- 2 - 5 years relevant work experience.
- Proven customer services experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills and a professional attitude
- Great organizational skills
- Ability to multi-task, prioritize and manage time effectively
- Performs other duties as assigned
- Available to work shifts, which may include work during evenings, weekends, and public holidays.
Duties and Duties
General Administrative Work:
- Open and maintain patient records
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Place or cancel appointments
- Keep patient records and file documents
- Utilize computer technology to manage patient records
- Manage patient information and other pertinent information such as addresses and phone numbers
- Advise patients on company information.
Communication:
- Manage and record all incoming and outgoing calls and messages to ensure a database for future reference is maintained
- Greet customers warmly and ascertain problem or reason for calling
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail or social media
- Work with Hospital Admin Manager to ensure proper customer service is being delivered.
Calendar and Agenda:
- Manage and schedule meetings for the Hospital MD
- Manage requests for meetings by key stakeholders or other outside parties.
Preparation, facilitation and co-ordination of meetings:
- Co-ordinate relevant meetings, appointments and functions.
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