Qualifications

• A bachelor’s degree with a bias in a Business-related field.
  

• Sales leadership training.
  

• 6 years of professional experience in banking with at least 2 years in Business banking, 2 years in relationship management,1 year in Operations and 1 year in customer service.
  

• Excellent interpersonal communication and negotiation skills.
  

• Ability to plan and execute sales plans in a competitive environment.
  

• Exposure to customer service and the ability to handle conflicts and client complaints.
  

• Excellent stakeholder management skills.
  

• Computer knowledge, especially working with spread sheets, power point and word processor.
  

• Be a team player with ability to lead and work under minimum supervision.
  

• People management skills with the ability to influence others to deliver.
  

• Grow, retain Branch Business and ensure all revenue is collected in order to increase profitability.
  

• Implement laid down policies and procedures.
  

• Manage and operate costs within the branch budget.
  

• Motivate, coach and develop a high performing team, develop staff skills – identify staff training needs.
  

• Implement service standards, monitor service delivery and control of general branch operations.
  

• Ensure compliance with both credit and operational risk framework and ensure high performing assets and liability portfolios to mitigate NPAs.
  

• Ensure monitoring and reconciliation of Suspense accounts such as general ledger.
  

• Ensure accurate and timely appraisal of customer applications.
  

• Manage branch leave program, staff performance and timely submission of B.S.C.
  

• Interacting with customers regarding appropriate Bank products, pricing include developing and managing customer relationships through activities such as business forums and periodic client visits.
  
• Ensure safety and maintenance of branch assets, provide effective oversight and general administration to all branch staff.
  
• Carry out snap checks as per operations manual.
  

• Any other duties as assigned from time to time.