Education

• Completed or final year of enrolment in bachelor’s degree program in the fields of Business Administration, Social Work, Communication and Human Resources or any other from UNESCO accredited Institution.
  

Experience

• Ability to use own initiative and work under pressure with minimum supervision
  

• Excellent written and oral communication skills in English with minimal supervision.
  

• Strong interpersonal and communication skills
  

• Attention to detail and ability to organize
  

• Self-motivated and objective driven
  

• Always provide client services to applicants, in full compliance with the Immigration, Refugees and Citizenship Canada (IRCC) contractual obligations and service standards.
  

• Assist in providing information to the applicants: distribution of forms and checklists; provision of accurate and timely replies to applicants’ enquiries through phone, email, chat and in person; assistance and guidance with value added services.
  

• Assist in collecting visa applications and sorting the documents: verification of completeness and correctness of visa application forms; completeness check of the supporting documents; sorting of the documents with relevant checklist; assistance to applicants if the documents are incomplete.
  

• Delivery and collection of applications and passports: secure transfer of the visa applications and passports to/from the IRCC specified visa offices; sorting and counting of applications and passports; secure return of passports to applicants and delivery to courier.
  

• Compliance with IOM Staff Rules and Regulations and with all IOM Policies including: “IOM Standards of Conduct”, “IOM Policy for a Respectful Working Environment”, “IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct”, “IOM Confidentiality Agreement”, “IOM Data Protection Principles”, “IOM Information Security Policy”.
  

• Perform any other related duties that may be assigned by the Team Assistant or VAC Management.